Tasked with informing President Bush of the second plane strike, balancing urgency, responsibility, and composure as events rapidly unfolded.
Engagement Pathway
Leadership Under Pressure
Exploring Leadership Through Responsibility, Decision-Making, and Service
The events of September 11 revealed moments of extraordinary pressure. Some leaders acted publicly. Others worked quietly behind the scenes. Some prepared for years before crisis arrived. Others were forced to make difficult decisions in real time, often without complete information, clear outcomes, or established playbooks to follow.
About This Pathway
Leadership as a Lived Practice
The Leadership Under Pressure pathway invites participants to explore these moments through firsthand accounts, historical case studies, oral histories, and guided reflection. Rather than approaching leadership as abstract theory, this experience examines leadership as a lived practice shaped by responsibility, judgment, preparation, communication, and service.
Participants engage with stories of individuals and institutions navigating uncertainty, consequence, and change. Along the way, they are encouraged to consider not only what happened, but what leadership required in those moments — and what those lessons may reveal about leadership today.
Featured Profiles
Leadership in Action — Real People, Real Decisions
These are not leadership mythologies. They are opportunities for inquiry. Each story reveals how individuals lead under pressure — without certainty, without complete information, and with consequence.
Inherited a nearly decade-long mission and guided the intelligence and operational process that led to the location and elimination of Osama bin Laden.
Allowed his team to decide collectively whether to return to the field — modeling leadership that honors the human dimension of a team over institutional pressure.
Shifted from Mets manager to recovery support as Shea Stadium became an operations hub — adapting his role to community need during civic crisis.
The only Fed governor in Washington that morning, he worked to stabilize the financial system and prevent widespread economic panic while chaos unfolded around him.
Prepared to intercept Flight 93 without weapons — volunteering to sacrifice their aircraft if needed. Decision-making under orders with no good options.
His years of preparation — drilling employees on evacuation routes despite internal resistance — saved nearly 2,700 lives. He died helping others evacuate.
Their story explores leadership through service and sacrifice — how courage, trust, and resilience helped one military family endure the uncertainty and chaos of September 11.
Her story blends artistic vision, emotional stewardship, and relentless advocacy — showing how remembrance demands memory, leadership, and resolve.
A visceral, deeply human portrait of instinctive courage and quiet reverence during sixty hours inside the Pentagon in the immediate aftermath of the attack.
Recounts his experience coordinating NATO's response — exploring how to lead beyond the limits of imagination to face down a moment of unprecedented crisis.
The spontaneous heroism of ordinary mariners who turned chaos into coordination and fear into fierce compassion — a story of instinct, solidarity, and resolve.
Nation’s Promise
Leadership Stories
Twelve firsthand leadership stories from the companion book Nation's Promise. Each will be available as a free download for individual reading, classroom use, team discussion, or organizational learning — get notified when they go live.
In a moment of national crisis, Andy Card exemplified quiet leadership — balancing urgency, responsibility, and composure as the events of September 11 rapidly unfolded.
Edwards's decisive leadership as coach of the NFL's Jets, his team's visit to Ground Zero, and the deeper meanings of service, unity, and responsibility.
The spontaneous heroism of ordinary mariners who turned chaos into coordination and fear into fierce compassion — a story of instinct, solidarity, and resolve.
Leadership through service and sacrifice — how courage, trust, and resilience helped one military family endure the uncertainty and chaos of September 11.
With the Fed Chairman overseas, Ferguson was the highest-ranking official in the country — taking decisive action to stabilize the financial system and prevent economic panic.
A poignant look at how the Mets manager used presence and service to help a wounded city begin to heal as Shea Stadium became a relief hub.
Two pilots prepared to intercept Flight 93 without weapons — a profile of leadership, sacrifice, and decision-making with no good options.
Artistic vision, emotional stewardship, and relentless advocacy — the unfinished memorial as both a symbol of loss and an emblem of resilience.
A meditation on vigilance, public service, and what it means to carry an enduring responsibility forward — leadership forged in history's crucible.
A visceral, deeply human portrayal of instinctive courage and leading through fire — a reminder that leaders may not be trained for what they face, but rise to meet it.
Burns recounts coordinating NATO's response during the attacks — leading beyond the limits of imagination to face down a moment of unprecedented crisis.
The power of leadership before the moment of crisis — how preparation, courage, and responsibility shaped outcomes long before danger appeared.
How the Pathway Works
Five Phases of Engagement
The pathway moves through five phases. You may enter at any point depending on your context. Each phase activates a stage of the Active Remembrance engagement model.
Participants begin by engaging with leadership stories, oral histories, case studies, interviews, and historical accounts connected to September 11 and the years that followed. The 12 downloadable profiles provide the primary entry point into this phase.
Participants look beyond outcomes and explore the deeper dimensions — preparation, communication, trust, responsibility, ethical decision-making, and institutional culture. The goal is not simply to analyze what happened, but to understand why decisions were made and what pressures shaped them.
Participants examine how these stories relate to contemporary challenges within organizations, schools, nonprofits, communities, and public institutions. Topics include preparedness, resilience, communication, stewardship, team culture, and leadership under uncertainty.
Through guided questions and structured discussion, participants consider what these stories reveal about leadership, responsibility, service, and civic life. The emphasis remains on inquiry rather than simple answers.
Participants identify ways these insights can continue informing leadership practices, organizational culture, community engagement, and personal decision-making over time.
Cross-Environment Adaptability
Works Across Every Audience
Organizations & Leadership Teams
Businesses, nonprofits, healthcare systems, public agencies, and community organizations can facilitate discussions around leadership, preparedness, communication, resilience, and institutional responsibility.
Colleges, Universities & MBA Programs
Students engage with leadership through real-world examples exploring ethics, decision-making, organizational behavior, crisis response, and civic responsibility.
Schools & Educators
Teachers can connect historical events with leadership, service, citizenship, and reflective inquiry — particularly for high school and AP-level courses.
Community & Civic Organizations
Community groups can use the experience to support leadership development, public dialogue, volunteer engagement, and discussions around responsibility and service.
Individuals
Independent learners can explore leadership through reading, reflection, discussion, and personal inquiry — on their own schedule and at their own depth.
Coming Soon
Additional formats for military, veteran organizations, and faith communities in development.
Long-Term Vision
Pressure Both Tests and Reveals Leadership
The stories this experience explores demonstrate how individuals and institutions respond when responsibility, uncertainty, and consequence converge. They remind us that leadership is not defined solely by authority or outcomes, but by preparation, judgment, service, communication, and the willingness to act when circumstances become difficult.
In doing so, participants are invited to consider not only what leadership looked like then — but what it might require of them now.
Leadership is not defined solely by authority or outcomes, but by preparation, judgment, service, communication, and the willingness to act when circumstances become difficult.
Related Curriculum
Lessons Connected to This Pathway
Individual lessons from the Response, Resilience, and Legacy pillars connect directly to the themes explored in this pathway.
Curriculum lessons connected to all five pillars are being developed for the 25th anniversary. Check back as content rolls out through the summer.
